For additional help with of these processes please email Q: The content filtering does not appear to be working in Chrome If slowness persists after following these tips, you may be required to add Net Nanny to the bypass list for your anti-virus or firewall program. Once the installation is complete, re-enable the disabled anti-virus and/or firewall programs. The most common resolution is to uninstall Net Nanny, temporarily disable the anti-virus and/or firewall software and then reinstall Net Nanny. This conflict occasionally occurs with anti-virus or firewall programs. Sometimes slowness with Net Nanny on Windows occurs when another 3rd party software program is monitoring your computer and is unfamiliar with Net Nanny. Q: I am experiencing slow internet on my Windows computer after installing Net Nanny ® If the screen stays on, Net Nanny continues counting screen time and in general more battery is consumed. To get the best performance and to avoid problems or inaccurate reports, users turn screen off when the device is not in use. Q: The battery life on my iOS device seems shorter after installing Net Nanny ®Īlong with monitoring Internet activity and Apps, Net Nanny also monitors screen time usage. Toggle the VPN to off, and the VPN will automatically re-enable to “On”. Resolution 3 On the iOS device protect by Net Nanny, open Settings, then General, then VPN. Important: Disabling or changing this setting will break internet connectivity for the protected device. Tap on the App name and make sure the “Allow Location Access” is set to “Always”. Scroll down to the Net Nanny Child App this is named “NN”. Resolution 2 On the iOS device protected by Net Nanny, open Settings -> Privacy -> Location Services. The simplest way to leave the App running in the background is to open the Net Nanny App, then simply open another App and continue using the device normally. Closing the App will disable Internet access until the App is re-opened. Do not swipe the Net Nanny Child App away or close it. Important note: For iOS devices, the Net Nanny Child App must remain running in the background for the Internet to continue to work correctly. If it has stopped, please start it and check to see if the Internet is now working. Resolution 1 (most common) Verify that the Net Nanny child app is running. Typically this is resolved by one of the 3 actions listed below On the new device go to to installĬommon Questions and Troubleshooting Q: I have installed the Net Nanny ® Child App for iOS but I am unable to connect to the Internet.Select Remove Device from the device you are needing to replace.Select the Menu option in the top right corner.
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